PROVIDING NON-EMERGENCY MEDICAL TRANSPORTATION TO HOSPITALS
Did you know?
In 2020, about 14.2% of San Antonio residents were 65 or older, according to census data. In Bexar County, the percentage of the population aged 65 and older was 12.7%. This means that in 2020, the elderly population in San Antonio was significantly larger than in other parts of Bexar County.
The senior population in San Antonio is expected to grow by 40% by 2040 that's an additional 464,000 people. As the aging population continues to grow, the need for primary health and long-term care services will mirror that growth. At the same time, life expectancy for a person who reaches the age of 65 is increasing and Independence Transportation is excited, poised, positioned, and prepared to continue serving our growing area senior population!
Does Independence Transportation provide hospital and emergency room transportation?
Independence Transportation strictly provides non-emergency medical transportation, however, that does not mean we don't support the mission of area hospitals. To the contrary, we frequently take patients and residents of various nursing facilities to area hospitals for a wide variety of treatments, procedures, and more to include providing discharge transportation.
Hospitals and medical centers that we frequently support include Methodist Hospital, Methodist Hospital Metropolitan, Northeast Baptist Hospital, University Health University Hospital, Mission Trail Baptist Hospital, and many more!
How will I be billed for transportation services?
If you are private pay non-emergency medical transportation client, you will pay on the day of transport. If you have an established account or signed Independence Transportation Services Agreement, you will be invoiced as per the terms of the Agreement.
What forms of payment do you accept?
We currently accept cash, check, or credit card.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
Will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. If you require non-emergency medical transportation outside of San Antonio, TX, or require our drivers to wait, for whatever reason, a “Waiting Fee” will be incurred.
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. Please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.
Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete, and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
Will I be charged if I have to cancel my scheduled transportation?
We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation.
Should a driver already be dispatched for your trip or has already arrived at your location, and you are, for whatever reason, not going to your appointment, you will be charged for a one-way transport that may or may not include mileage depending on your location.